Contact Center Rep w/State National (NE, IL, IA, KS and M0) $11.50-$13.50 hour – 10 openings
Work from Home Contact Center Specialist Job in Telecommute
Work from Home Contact Center Specialist
About the Job
Job Summary
This position provides a wonderful opportunity to work from home for an industry leader that has been in business for 40 years. We are currently looking for 10 candidates in the states of Nebraska, Illinois, Iowa, Kansas and Missouri. Check us out at Providing Markets, Protecting Assets :: State National Companies
The Contact Center Specialist will be responsible for responding to inbound calls from borrowers and financial institutions relating to the [COLOR=blue !important][COLOR=blue ! important]insurance[/COLOR][/COLOR] status of loans as well as performing insurance verifications via phone and internet, entering all information into a proprietary system.
Essential Functions
• Respond to a high volume of incoming phone calls from borrowers and accounts regarding the insurance status of loans, and make necessary changes or updates to account records via a proprietary system.
• Quickly analyze account history and provide accurate information to assist in resolving the customer issue.
• Perform insurance verification via phone and internet to verify insurance and input data into to a proprietary system, within agreed performance standards.
• Manage multiple priorities and exercise good decision-making skills.
• Process refunds on Collateral Protection Insurance policies upon receipt of insurance documentation or verbal verification.
• Provide follow-up as necessary to ensure customer satisfaction.
• Maintain courtesy and professionalism on all calls in order to provide outstanding customer service to all callers.
• Meet/exceed productivity and quality standards.
Qualifications
Knowledge
• Knowledge of principles and processes for providing customer service
• Must have intermediate computer knowledge and familiarity with navigating the internet
Skills
• Excellent customer service skills
• Must have good oral and written communication skills
• Spanish bilingual a plus
• Good problem solving and analytical skills
• Good organizational skills
• Must be a self-starter and disciplined; not easily distracted while working at home
• Must be able to work independently
• Strong work ethic
• Ability to troubleshoot and fix minor problems with computer system
• Ability to key a minimum of 6,000 alpha-numeric keystrokes per hour
Experience/Education
• High School Diploma or equivalent required
• Some college preferred
• Minimum of one year of customer service experience
• Prior experience with automobile insurance or collateral protection insurance is a plus
Work Environment
• In home office must be a quiet, uninterrupted work environment during all working hours. (no children, pets, etc)
• Must have a secondary phone in order to call into the office
• Cable or DSL modem and router must be located near the PC for cabling purposes.
• PC must not be used by any other household member.
• No software will be installed on the PC without approval from SNC management.
• Must have the ability to sit for long periods of time
• Will be required to communicate via phone for extended periods of time
• Can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.
Technology Requirements
Company Provided Technology
• PC and monitor
• IP SoftPhone
• 5 port switch
• Headset
• Power strip with surge protector
Employee Provided Technology
High Speed Internet Connection. Any internet provider is acceptable provided it meets minimum requirements below:
• Must have Ethernet, wireless not acceptable.
• Download speed: minimum of 5.0 Mbps
• Updload speed: minimum 1. Mbps
Work from Home Contact Center Specialist Job in Telecommute
Work from Home Contact Center Specialist
About the Job
Job Summary
This position provides a wonderful opportunity to work from home for an industry leader that has been in business for 40 years. We are currently looking for 10 candidates in the states of Nebraska, Illinois, Iowa, Kansas and Missouri. Check us out at Providing Markets, Protecting Assets :: State National Companies
The Contact Center Specialist will be responsible for responding to inbound calls from borrowers and financial institutions relating to the [COLOR=blue !important][COLOR=blue ! important]insurance[/COLOR][/COLOR] status of loans as well as performing insurance verifications via phone and internet, entering all information into a proprietary system.
Essential Functions
• Respond to a high volume of incoming phone calls from borrowers and accounts regarding the insurance status of loans, and make necessary changes or updates to account records via a proprietary system.
• Quickly analyze account history and provide accurate information to assist in resolving the customer issue.
• Perform insurance verification via phone and internet to verify insurance and input data into to a proprietary system, within agreed performance standards.
• Manage multiple priorities and exercise good decision-making skills.
• Process refunds on Collateral Protection Insurance policies upon receipt of insurance documentation or verbal verification.
• Provide follow-up as necessary to ensure customer satisfaction.
• Maintain courtesy and professionalism on all calls in order to provide outstanding customer service to all callers.
• Meet/exceed productivity and quality standards.
Qualifications
Knowledge
• Knowledge of principles and processes for providing customer service
• Must have intermediate computer knowledge and familiarity with navigating the internet
Skills
• Excellent customer service skills
• Must have good oral and written communication skills
• Spanish bilingual a plus
• Good problem solving and analytical skills
• Good organizational skills
• Must be a self-starter and disciplined; not easily distracted while working at home
• Must be able to work independently
• Strong work ethic
• Ability to troubleshoot and fix minor problems with computer system
• Ability to key a minimum of 6,000 alpha-numeric keystrokes per hour
Experience/Education
• High School Diploma or equivalent required
• Some college preferred
• Minimum of one year of customer service experience
• Prior experience with automobile insurance or collateral protection insurance is a plus
Work Environment
• In home office must be a quiet, uninterrupted work environment during all working hours. (no children, pets, etc)
• Must have a secondary phone in order to call into the office
• Cable or DSL modem and router must be located near the PC for cabling purposes.
• PC must not be used by any other household member.
• No software will be installed on the PC without approval from SNC management.
• Must have the ability to sit for long periods of time
• Will be required to communicate via phone for extended periods of time
• Can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.
Technology Requirements
Company Provided Technology
• PC and monitor
• IP SoftPhone
• 5 port switch
• Headset
• Power strip with surge protector
Employee Provided Technology
High Speed Internet Connection. Any internet provider is acceptable provided it meets minimum requirements below:
• Must have Ethernet, wireless not acceptable.
• Download speed: minimum of 5.0 Mbps
• Updload speed: minimum 1. Mbps
